1. Acceptance
By registering for, accessing, or participating in the CADO loyalty programme, you agree to be bound by these Loyalty Terms and Conditions, together with the CADO Terms and Conditions, Privacy Policy, and any specific campaign, promotional, or reward terms that may apply from time to time.
If you do not agree to these Loyalty Terms and Conditions, you should not participate in the loyalty programme.
2. Eligibility and Membership
Membership in the loyalty programme is available only to individuals who have legal capacity to enter into binding agreements under applicable law. CADO may refuse, suspend, or terminate membership where it reasonably believes that a membership application is incomplete, inaccurate, fraudulent, abusive, or otherwise inconsistent with these Loyalty Terms and Conditions.
Unless otherwise stated by CADO in writing, membership is intended for personal and non-commercial use only. Membership is non-transferable and may not be sold, assigned, or otherwise disposed of.
3. Programme Structure
The loyalty programme may include the accrual of points, credits, vouchers, tiers, benefits, early access privileges, promotional rewards, or other incentives, as determined by CADO from time to time.
The availability, value, and conditions of any reward, tier, or benefit are determined solely by CADO and may vary according to purchase activity, promotions, account status, or such other criteria as CADO may specify.
Participation in the loyalty programme does not create any vested right in any ongoing benefit, tier, reward, or programme structure.
4. Earning Rewards
Where points, credits, or similar rewards are offered, they may be earned only in accordance with the earning rules communicated by CADO from time to time, including on the website, at checkout, within account dashboards, or in specific promotional materials.
Unless otherwise stated:
- Rewards are earned only on completed and eligible transactions
- Taxes, shipping charges, delivery fees, and excluded items may not qualify for rewards
- Promotional bonuses may be subject to separate campaign terms
- Rewards may take time to be reflected in your account
CADO reserves the right to determine whether a transaction is eligible for rewards and to correct any reward allocation made in error.
5. Redemption of Rewards
Rewards may be redeemed only in accordance with the redemption rules specified by CADO from time to time. Redemption may be subject to minimum spend requirements, validity periods, item exclusions, stock availability, account verification, technical limitations, or other conditions imposed by CADO.
Unless otherwise expressly stated:
- Rewards are not legal tender, cash, or stored value
- Rewards cannot be exchanged for cash or credit
- Rewards cannot be transferred, sold, or combined except where CADO expressly permits
- Redemption is final once processed, unless otherwise required by law
6. Expiry and Forfeiture
Unless otherwise stated, points, credits, vouchers, tiers, and loyalty benefits may expire, lapse, or be forfeited if not used within the applicable validity period, if your account becomes inactive, or if your membership is suspended or terminated.
Where an expiry policy applies, the relevant validity period may be communicated through the website, member account information, reward notices, or promotional materials.
7. Member Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. You must promptly inform CADO if you believe your account has been accessed without authorisation or if there has been any security breach affecting your membership.
CADO is entitled to rely on activity carried out through your account unless and until you notify us of an unauthorised use and we have had a reasonable opportunity to investigate and respond.
8. Returns, Cancellations and Adjustments
If an order is cancelled, refunded, returned, reversed, or found to be ineligible, CADO may deduct, reverse, cancel, or adjust any points, credits, vouchers, tiers, or benefits that were granted in connection with that transaction.
If rewards have already been redeemed on the basis of a transaction that is later cancelled or reversed, CADO may reduce your balance, cancel related benefits, or recover the value of the improperly redeemed reward as permitted by law.
9. Changes, Suspension or Termination
CADO reserves the right, at any time and in its sole discretion, to modify, suspend, discontinue, or terminate all or any part of the loyalty programme, including its structure, earning rules, redemption rules, rewards, tiers, validity periods, or member benefits.
CADO may also suspend or terminate your membership if it reasonably believes that you have breached these Loyalty Terms and Conditions, engaged in fraud, abuse, or misconduct, provided false information, or acted in a manner that may harm CADO, the loyalty programme, or other members.
Any such change, suspension, or termination will be subject to any rights that cannot lawfully be excluded under applicable law. Consumer-facing terms in Singapore should not exclude non-excludable statutory rights.
10. Limitation of Liability
To the fullest extent permitted by law, CADO shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, or for any loss of profits, revenue, data, goodwill, or opportunity arising out of or in connection with the loyalty programme, any reward, any failure or delay in crediting or redeeming rewards, any change to the programme, or any suspension or termination of membership.
Nothing in these Loyalty Terms and Conditions excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified under Singapore law, including any applicable rights under the Consumer Protection (Fair Trading) Act 2003.
11. Personal Data
Personal data collected in connection with the loyalty programme may be used for programme administration, account management, reward fulfilment, customer service, fraud prevention, analytics, communications, and other purposes described in the CADO Privacy Policy.
CADO will handle personal data in accordance with applicable law, including the Personal Data Protection Act 2012 of Singapore. The PDPA governs the collection, use, and disclosure of personal data by organisations and requires that such handling be appropriate in the circumstances.
12. General Terms
CADO’s decisions on the interpretation and application of these Loyalty Terms and Conditions, programme eligibility, reward eligibility, reward balances, and redemption outcomes shall be final and binding except where otherwise required by law.
If any provision of these Loyalty Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be severed to the extent necessary and the remaining provisions shall continue in full force and effect.
No failure or delay by CADO in exercising any right or remedy shall operate as a waiver of that right or remedy.
13. Governing Law and Jurisdiction
These Loyalty Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.
Subject to any mandatory rights available under applicable law, the courts of the Republic of Singapore shall have exclusive jurisdiction over any dispute arising out of or in connection with these Loyalty Terms and Conditions or the loyalty programme.
14. Contact Us
If you have any questions regarding the loyalty programme or these Loyalty Terms and Conditions, please contact us.