1. Who We Are
This Privacy Policy explains how CADO, including the website at https://cado.sg/, collects, uses, discloses, stores, and otherwise processes personal data when you visit our website, contact us, place an order, submit an enquiry, subscribe to updates, or otherwise interact with our products or services.
In this Privacy Policy, “CADO”, “we”, “us”, and “our” refer to the operator of the CADO website and business. “You” and “your” refer to any individual whose personal data we collect or process.
2. Scope of this Policy
This Privacy Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose, or process personal data on our behalf.
3. Personal Data We Collect
A. Personal data provided by you
We may collect personal data that you voluntarily provide to us, including when you submit forms, make purchases, request support, communicate with us, or subscribe to updates.
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order, payment, and transaction details
- Correspondence, enquiries, and other information you provide to us
B. Personal data collected automatically
When you use our website, we may automatically collect certain technical and usage information through cookies, server logs, analytics technologies, and similar tools.
- IP address
- Browser type and device information
- Pages viewed and interactions with the website
- Date, time, and duration of visits
- Referring website or traffic source
C. Product-related or health-related information
If you contact us regarding product suitability, usage, or support, you may choose to provide information relating to your skin, comfort, recovery, or general wellbeing. Please do not provide unnecessary sensitive personal data. Any such information provided by you will be handled in accordance with this Privacy Policy and applicable law.
4. How We Use Personal Data
We may collect, use, and disclose your personal data for purposes including:
- Providing and operating our website
- Processing and fulfilling orders
- Processing payments and arranging delivery
- Responding to enquiries and providing customer support
- Managing your relationship with us
- Sending transactional or service-related communications
- Improving our website, products, and services
- Conducting analytics, audits, and internal reporting
- Detecting, preventing, and investigating fraud, unlawful activity, or security incidents
- Complying with legal and regulatory obligations
- Sending marketing or promotional communications where permitted by applicable law
We will collect, use, and disclose personal data only for purposes that a reasonable person would consider appropriate in the circumstances, and where required, only with your consent or as otherwise permitted under applicable law.
5. Consent
Where required under applicable law, we will obtain your consent for the collection, use, or disclosure of your personal data. By voluntarily providing personal data to us for a notified purpose, you may be deemed to have consented to our collection, use, or disclosure of that personal data for that purpose.
You may withdraw your consent for our collection, use, or disclosure of your personal data by contacting us using the details in the “Contact Us” section below. Upon receiving notice of withdrawal, we will inform you of the likely consequences of such withdrawal and will cease collecting, using, or disclosing your personal data unless otherwise required or authorised by law. :contentReference[oaicite:1]{index=1}
6. Cookies and Similar Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to enable website functionality, remember preferences, analyse traffic, improve performance, and support analytics or marketing functions.
These technologies may include:
- Essential cookies necessary for the operation of the website
- Analytics cookies to understand usage and improve the website
- Preference cookies to remember selected settings
- Marketing cookies where applicable, to support advertising or campaign measurement
You may manage cookie preferences through your browser settings and, where available, through our cookie management tools. Disabling certain cookies may affect website functionality.
7. Disclosure of Personal Data
We do not sell personal data. We may disclose your personal data where reasonably necessary for the purposes described in this Privacy Policy, including to:
- Website hosting and technology service providers
- Payment processors and payment service providers
- Delivery, logistics, and fulfilment partners
- Analytics, customer support, or communications providers
- Professional advisers, auditors, insurers, or legal counsel
- Government authorities, regulators, law enforcement agencies, or other parties where required by law or where necessary to protect our legal rights
Where third parties process personal data on our behalf, we take reasonable steps to require them to provide a standard of protection comparable to that required under applicable law.
8. Transfers of Personal Data
Your personal data may be transferred to, stored in, or processed in jurisdictions outside Singapore where this is necessary for our operations or where our service providers are located in other countries. Where we transfer personal data outside Singapore, we will take reasonable steps to ensure that the transferred personal data will be protected to a standard comparable to the protection under the laws of Singapore.
9. Retention of Personal Data
We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law, including for legal, regulatory, tax, accounting, dispute resolution, and business record-keeping purposes.
When personal data is no longer required, we will take reasonable steps to destroy or anonymise it in accordance with applicable legal and business requirements.
10. Protection of Personal Data
We take reasonable security arrangements to protect personal data in our possession or under our control in order to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal data that we hold about you
- Request correction of personal data that is inaccurate or incomplete
- Withdraw consent to the extent our processing is based on consent
- Request information about how your personal data has been used or disclosed, where applicable
Requests for access or correction may be made by contacting us using the details below. We may require sufficient information to verify your identity and understand your request before responding. The PDPA recognises rights of access and correction, subject to applicable exceptions.
12. Marketing Communications
Where permitted by law, we may send you updates, promotions, or marketing communications. You may opt out of receiving marketing emails by using the unsubscribe function in the communication or by contacting us directly.
If we send marketing messages to Singapore telephone numbers, we will do so in accordance with the applicable Do Not Call provisions under Singapore law, unless an exception applies.
13. Third-Party Websites
Our website may contain links to third-party websites, platforms, plugins, payment gateways, or services. We are not responsible for the privacy, security, or content practices of such third parties. You should review the privacy policies of those third parties before providing personal data to them.
14. Children
Our website is not directed to children, and we do not knowingly collect personal data from children in circumstances where parental or guardian consent is required under applicable law. If you believe that personal data of a child has been provided to us inappropriately, please contact us so that we may take appropriate steps.
15. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time by publishing an updated version on this page. The revised Privacy Policy will take effect from the date stated at the top of this page unless otherwise indicated.
16. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore.
17. Contact Us
If you wish to withdraw consent, request access to or correction of your personal data, or have any questions, requests, or complaints relating to this Privacy Policy or our handling of personal data, please contact us.